These terms and conditions govern your use of the website (referred to as “Site” or “Sites”) and related services offered by Atelier Oana Rusu SRL, a Romanian company with registration number 40681610. Our registered address is Aleea Ciocarliei, nr. 3, Râmnicu Vâlcea, Romania. Please carefully review these terms before using this Site or placing an order. By accessing this Site or placing an order, you agree to these terms and conditions, including any documents referenced herein. We reserve the right to amend these terms and the Site at any time. If you do not agree with these terms, please refrain from using the Site.

Registration

To access certain features and services on this Site, you must register and provide accurate and complete personal information. If any details change, you are required to notify us immediately. For more information on how we use your personal data, please refer to our Privacy Policy.

Eligibility

In order to make purchases on the Site, you must provide your correct personal details, including full name, contact information, and payment details. You represent and warrant that your payment information is valid and accurate. The Site is available to individuals who meet the eligibility criteria and possess a valid credit or debit card issued by an acceptable bank. We may conduct credit checks and anti-fraud procedures using your provided information.

Orders

Orders are subject to availability. Your order confirmation does not constitute an acceptance of your order. We reserve the right to accept or decline any order for any reason. Your order will be confirmed and the contract between you and Oana Rusu completed once we dispatch the goods and send a confirmation email. We may limit the quantity of items shipped to any customer or address. Oana Rusu does not accept orders from resellers or dealers.

Pricing Policy

Prices displayed on the Site are in Euros (EUR) and Romanian Lei (RON), inclusive of applicable taxes, unless otherwise specified. Prices may change without prior notice. For European countries, prices include all taxes and duties (DDP – Delivery Duty Paid). For non-EU countries, customs duties and taxes are not included and may be due at delivery. Please consult your local customs office for any applicable charges.

Availability

We aim to display only products that are in stock. However, if an item is sold out after your order is placed, we will contact you within 48 hours and process a full refund. Delivery times are estimates, and we cannot guarantee delivery dates. Delays and part deliveries may occur due to stock availability.

Delivery

While we strive to meet delivery timeframes, we are not responsible for delays or losses. If delivery is not possible to the specified address, we will notify you and attempt to arrange an alternative address or cancel the order. Responsibility for inspecting products for defects or damages lies with the customer. Once the product is delivered, title and risk pass to you.

Address Changes

We are not responsible for incorrect address details. Please confirm the shipping address during checkout. If an error is found after order completion, contact Customer Service immediately. We will attempt to rectify the issue, but some orders may not be editable due to fast processing.

Order Cancellations

Orders can be canceled before dispatch. If goods have been shipped, cancellation may not be possible, or a fee may apply for return arrangements.

Returns

Items may be returned within 14 days, provided they are unused and with original tags. We do not accept damaged or soiled returns. Returns made without Oana Rusu tags may be rejected.

Promotions & Discounts

Promotional codes must be applied at checkout. We cannot apply codes retroactively. Certain terms and conditions apply to promotions, which may be non-transferable or exclusive.

Gift Cards

Gift Cards are treated as cash and non-refundable if lost or stolen. They expire after six months and are valid only for purchases on our Site. If you return an item purchased with a Gift Card, store credit will be issued.

Colours

We make every effort to display product colours accurately, but colour representation may vary based on your monitor settings.

Typographical Errors

If a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel or refuse the order. If payment has been processed, a refund will be issued.

Third Parties

Our Site may contain links to external websites, which are not under our control. We are not responsible for the content or operations of these sites.

No Commercial Use

This Site is for personal use only. You may not use the Site or its content for commercial purposes without our permission.

Liability

We are not liable for any indirect or consequential loss, damage, or costs arising from your use of the Site, including loss of revenue, profits, or business opportunities, unless prohibited by consumer protection laws.

Size Guidelines

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